FAQ

WHAT PAYMENT METHODS DO YOU HAVE?

Credit card – visa / mastercard
You must ask your bank to register you for online operations, although you have probably already made more purchases online. They will give you a card with some codes that will then be requested when placing your order. We do not access your bank details. Follow the steps of the payment gateway to complete your purchase. It is safe, fast and easy.

Bank transfer
This is our account: La Caixa ES7521005641080200080664. For transfers from outside Spain: ES7521005641080200080664 / SWIFT / BIC: CAIXESBBXXX. As soon as the payment is made, your order will be sent.

Paypal
You must have an account at paypal.com to be able to make the deposit in ours: peseta (a) peseta.org. as soon as the payment is made, your order will be sent. When you have placed your order you will receive an email to the address you gave us when registering with the confirmation that your order has been processed correctly.

Bizum.
You must have the card registered in the online commerce payment service through Bizum from your bank. You will have a Bizum password that you must enter (apart from your phone number) to complete the payment. It is fast and super simple.

WHAT´S THE SHIPPING TIME?

Shipment

EXCEPTIONAL CIRCUMSTANCES: During certain periods of the year (such as the last week of November, Christmas or at the time of Sales or special promotions; also now due to COVID19), due to the massive reception of orders, delivery times may suffer a little variation. We will always notify and try to ensure that the delivery times do not vary much. We appreciate your understanding.

If you order a product in PRE-SALE status, the order will be processed from the day indicated on the product page. If your order contains pre-sale products with others that are not, the shipment will be made when the pre-sale products are available. There has been a failure such as the receipt of the order confirmation email in the SPAM folder. Please check there once your order is finished.

Orders within Spain (except the Canary Islands) and Portugal: (In non-exceptional circumstances) If you order before 4:00 p.m., it will arrive 96 hours after payment confirmation. We use a courier system (GLS) that delivers by hand, so it is important that there is someone at the address provided to pick it up (a porter or a neighbor; we also recommend that they deliver it to your workplace). Two attempts are made in total over two days (during business hours and without being able to specify the specific delivery time) and, if there is no one, the order is taken to the nearest GLS office, where you will have to go to pick it up.

IMPORTANT: If GLS cannot contact the recipient, it returns the order and charges us for it. For this reason, it is important that you are present at the place of delivery during the GLS delivery period because, otherwise, if we have to resend the returned order, we will have to charge the costs of the return to GLS peSeta as well as the of the new shipment.

Orders to the Canary Islands They are sent by ordinary mail and we need your ID so that there are no customs problems. It usually takes the same time as for the rest of the peninsula, only the delivery system changes.

International orders: These usually take 2 to 3 weeks within the EU and 3 to 4 weeks to the rest of the world. For the United States, due to its customs policy, sometimes it takes a little longer to arrive, so we apologize although it is something we cannot do anything about…; (

We will always send you the purchase receipt with your order, but if you wish to receive a detailed invoice, ask us to shop (at) peseta.org, adding your complete information (CIF, etc.). For international shipments, the shipment does not include any customs fees that may be applied to you. Throughout the year we celebrate some outlet days, sales or Black Friday and many orders usually arrive so delivery can be delayed a few days. We apologize in advance.

CAN I PICK UP IN STORE?

Yes, but it can only be picked up at the store on Calle Huertas 37 within the current time schedule (Monday to Friday from 5pm to 10pm and Saturdays from 12pm to 10pm). There is no additional cost.

When you choose the method of collection in store you will have to wait for us to write you having your order already ready to be collected. If you order a product in PRE-SALE status, the order will be processed from the day indicated on the product page. If your order contains pre-sale products with others that are not, the shipment will be made when the pre-sale products are available.

CAN I CHANGE OR RETURN MY ORDER?

You can change your order or your purchase in person at the store on Calle Huertas 37, Madrid (except for products purchased during OUTLET). If you want to change or return it by mail, you must do so by sending it to casa peSeta S.L., Av. Pedro Díez 38, 1A, 28019 Madrid.

These are the conditions of the Right of Withdrawal (which are governed by the provisions of the ANNEX of RDL 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws): The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at casa peSeta SL, Av. Pedro Díez 38, 1A, 28019 Madrid peseta (a) peseta.org your decision to withdraw from the contract through an unequivocal statement (for example , a letter sent by post, fax or email). You can use the model withdrawal form that appears below, although its use is not mandatory:
Model withdrawal form (you only have to fill in and send this form if you wish to withdraw from the contract)
– For the attention of casa peSeta S.L. (a / a: Jaime Sevilla), Av. Pedro Díez 38, 1A, 28019 Madrid. peseta (at) peseta.org tfn 915211404
– I hereby inform you / we communicate (*) that I withdraw from me / we withdraw from our (*) sale contract of the following good (*)
– Order on / received on (*)
– Name of the consumer
– Domicile of the consumer
– Signature of the consumer (only if this form is submitted on paper)
– Date To meet the withdrawal period, it is enough that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

Consequences of withdrawal: In the event of withdrawal on your part, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive mode of ordinary delivery that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund.

We may withhold the refund until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first. You must return or deliver the goods directly to casa peSeta S.L. (A / A JAIME SEVILLA), Av. Pedro Díez 38, 1A, 28019 Madrid., Without any undue delay and, in any case, at the latest within 14 calendar days from the date you notify us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. You must bear the direct cost of returning the goods. It is estimated that this cost rises to approximately 5.90 € maximum.
If you return an item and have been benefited with free shipping, the shipping would be 4.90 €, not 5.90 €.
In case of returning a product purchased enjoying free shipping costs, it will be returned discounting the amount of the order shipping.

In case of returning a product purchased enjoying a discount coupon applicable from an amount, the discount coupon will lose its validity if the rest of the order does not exceed the applicable minimum coupon. For example, with a minimum order of € 79 and a coupon of € 10, the order being 2 masks and a shirt, if the shirt is returned, the effectiveness of the coupon is lost because the order would remain at € 20, which is lower. to the minimum amount required.

In case of returning a purchased product and having received a gift item for placing an order that exceeds a certain amount, with the return of the purchased item, the discounted item will have to be returned, since that gift was enjoyed for having reached the amount that entitled to that gift. We also remind you that the warranty period for the products is 2 years. For more information on returns and on the procedure, please write to us at tienda (a) peseta.org or call +34 915 211 404.

WHAT MODALITIES AND SHIPPING RATES DO YOU HAVE?

NATIONAL SHIPPING (Includes Portugal) € 5.90. Free for orders over € 79.

SHIPPING TO THE CANARY ISLANDS € 6.50. Free for orders over € 79.

INTERNATIONAL SHIPPING TO

Europe. € 18.50 (FREE for orders over 99 €)
Rest of the world. € 25.50
It is sent through the Post Office, in registered form.

PICK-UP IN STORE There is no cost and you can pick up your order at the peSeta store on Calle Huertas 37. When you place the order and the payment is confirmed and the order has been prepared, you will receive an email advising you of the possibility of picking it up. If you want to come on a specific day, check the store hours and, for more peace of mind, call 910 525 971 first to confirm everything.

ARE ALL THE PRODUCTS LIKE THE ONE IN THE PHOTO?

At peSeta we attach great importance to the uniqueness of each of our products. In the beginning, when we only made limited series, each piece was almost unique. Now this is not always the case, but there may be a piece that is not exactly the same as the rest or the photo that we put on the web. Sometimes it’s just the color of a handle, one of the non-core fabrics, or the lining.

The same goes for the hooks that accompany our wallets: we use one for the product photo, but then we have many different ones here for shipments.

When they are very relevant changes we will specify it in the text of the same product.

ARE PRODUCTS EVER REPLACED?

This is not usually the norm, but, for example, socks are available throughout the year and are being replaced. With other products it may happen that we repeat or reissue them.

CAN I SELL PESETAS IN MY STORE?

If you want to have peSeta in your store, write to bianca (a) peseta.org to inform you about prices and available stock.

You can also find out about the franchisee conditions, in the event that what you want is to set up a store like ours.

DISTRIBUTION

peSeta distributes fashion and accessories all over the world. Do you want to sell peSeta in your store? Write to Bianca if you want to have a peSeta in your store or if you are interested in some type of franchisee. She will give you all the information you need: catalogs, prices, stock availability, etc.

peSeta designs and produces in Spain (and some things in Portugal) with rhythm and respect for the people and materials involved. We carry out collections and limited series, but we can also develop special products for collaborations with other brands, institutions or designers.

CAN I CONTACT YOU?

¡Por supuesto!
Si tienes alguna consulta sobre tu pedido, escribe a tienda(a)peseta.org.
Si quieres información de prensa o comunicación escribe a jaime(a)peseta.org.
Si quieres vender peSetas en tu tienda o estás interesada en abrir tu propia tienda peSeta escribe a bianca(a)peseta.org y te dará los detalles y condiciones de venta al por mayor o de franquiciado.

Of course!

If you have any questions about your order, write to tienda (a) peseta.org.

If you want press information or communication write to jaime (a) peseta.org.

If you want to sell peSetas in your store or are interested in opening your own peSeta store, write to bianca (at) peseta.org and she will give you the details and conditions of wholesale or franchise sales.

For any general comments, write to us at peseta (at) peseta.org

If you prefer to use the phone:

OFFICE: T + 34915211404

(general information, orders, doubts, etc.)

SHOP Huertas 37: T +34 910 525 971

(only for information on schedules or orders with collection in store)

Hours: Monday to Saturday 11 a.m. to 9 p.m. (except Tuesday: 5 p.m. to 9 p.m.) · Sunday closed except if you make an appointment.

tas una cita.

CAN I SEND YOU A COMPLAINT OR SUGGESTION?

Please! Listening to your opinions, advice and complaints makes us better so we thank you.

For example, if you have problems buying in the online store, write to us at tienda (a) peseta.org and tell us what happens. There is information that you can give us and that will be very useful to identify where the failure is: the equipment you use, the browser and, above all, at what point in the purchase process the problems began. It may be something that we can solve at the moment or you may have to contact your bank. In any case, we will do our best to fix the problem.

It could also be that you have a comment about the product you have bought, that it is not exactly as you expected, that you have detected a pattern or sizing fault, etc. Write to us at the email address or call the phone number above.

Likewise, there are complaint forms available to the consumer in our Huertas 37 store in Madrid.